Refund policy

Terms of Service

By placing an order with Ty Dye Exotics, you acknowledge that you have read, understood, and agree to be bound by the following Terms of Service. Please review these terms carefully before completing your purchase.

Last Updated:  October 29, 2026

1. Shipping Policy

Shipping Schedule

  • Standard shipping days: Monday through Wednesday
  • Most orders ship the next available shipping day following purchase
  • Specific shipping day requests may be noted at checkout; we will accommodate when possible or contact you regarding necessary adjustments

Tracking & Notifications

  • Tracking information is automatically sent to the email address provided at checkout
  • Customer Responsibility: You are responsible for monitoring your email (including spam/junk folders) for shipping updates and tracking details

Free Shipping Eligibility

  • Retail orders: Free shipping is available on qualifying live animal orders of $300 or more.
  • Wholesale orders: Free shipping is available on qualifying live animal orders of $1,000 or more.
  • Distributor customers: Free shipping is not available on live animal orders.
  • Eligible items: Free shipping applies only to live animals, with the Spider Boxx exception below. Other dry goods are not included.
  • Spider Boxxes: Spider Boxxes always ship free when paired with a live animal, regardless of the free-shipping thresholds above.
  • Drop-shipped items: Free shipping does not apply unless otherwise specified.

Weather-Related Shipping Adjustments

To ensure the safety and well-being of live animals, we reserve the right to modify shipping methods or delay shipments based on weather conditions at origin or destination.

Shipping may be delayed if:

  • Temperatures fall below 32°F (high) or 25°F (low)
  • Temperatures exceed 100°F (high)
  • There is a temperature differential of 40°F or greater between origin and destination

Local Pickup

Local pickup is available in Tucson, Arizona. No shipping charges apply to local pickup orders.

2. Live Arrival Guarantee (LAG)

Dead on Arrival (DOA) Claims

We stand behind the health of our animals. To file a DOA claim:

  • Timeframe: Claims must be reported within 2 hours of delivery or pickup, based on your local time zone
  • Contact: Email all claims to contact@tydyeexotic.com
  • Documentation: Photographic evidence may be required to verify claims

LAG Void Conditions

The Live Arrival Guarantee is void if a package is held for pickup (e.g., at a FedEx Hub) and is not picked up the same day it becomes available.

LAG Replacements & Resolution

  • Replacements are issued at our discretion based on current inventory availability
  • If a replacement cannot be sent, store credit will be issued
  • Tracking information for replacements will be sent to the email provided at checkout

Important: Although we typically do not include freebies in orders, freebies are not covered under the Live Arrival Guarantee when included.

3. Product Information

Animal Sizing

  • All listed animal sizes are approximate
  • For spiders, size refers to diagonal legspan
  • Animals may grow while in our care; listings may not always reflect updated sizes
  • WIld Caught animals will often have minor imperfections, these imperfections do not qualify for replacements, refunds, or credits when received.  We always state when we know if an animal is wild caught in the product options.
  • We do not refund for minor imperfections (ie missing regenerative leg is the most common imperfection, but others may exist.)  We consider minor imperfections to be anything that does not affect the overall health of the animal.  Minor imperfections can occur for both wild caught and captive bred individuals.
  • When a product variant is listed as Mixed Sizes, generally that means anywhere from juvenile to adult, and may also include mixed genders including mature males.

  • Wild-Caught Animals & Minor Imperfections

    Wild-caught animals may exhibit minor physical imperfections that are inherent to their nature and life in the wild. These imperfections do not qualify for replacements, refunds, or store credits. Wild-caught status is always disclosed in the product listing when known.

    Minor imperfections are defined as any physical characteristic that does not adversely affect the overall health, vitality, or longevity of the animal. The most common example is a missing regenerative appendage (such as a leg), though other minor imperfections may exist. Please note that minor imperfections may occur in both wild-caught and captive-bred individuals and are not grounds for a claim under our Live Arrival Guarantee or general return policy.

    Mixed Size Listings

    When a product variant is listed as "Mixed Sizes," this indicates that available specimens may range from juvenile to adult. Mixed size listings may also include individuals of mixed genders, which may include mature males. If you have specific size or gender preferences, please contact us prior to placing your order. We will make every effort to accommodate your request; however, we cannot guarantee availability of specific sizes or genders at the time of fulfillment.

Promotional Items (Freebies)

  • We no longer typically offer freebies, but when one is included, the freebie is not covered by our live arrival guarantee

4. Refunds, Cancellations & Store Credit

General Policy

  • All sales are final
  • Cancelled orders receive store credit by default
  • DOA orders will be issued store credit by default

Refund Eligibility

Refunds are only issued if:

  • The purchased item is out of stock and cannot be replaced (short-stocked)
  • Extraordinary circumstances exist and are approved at our sole discretion

Processing Fee: Discretionary refunds incur a 6% processing fee (except in short-stock situations). Proof of extraordinary circumstances may be required.

Unclaimed Orders

If an item is ordered but not claimed (via delivery or local pickup) within 30 days, it will be returned to inventory. No refund will be issued; store credit will be provided.

5. Return Policy

We do not accept returns on any items, including but not limited to:

  • Live animals
  • Dry goods
  • Enclosures and accessories

6. Legal Compliance & Liability

Age Requirement

You must be 18 years or older to purchase venomous invertebrates or reptiles. By placing an order, you confirm that you meet this age requirement.

Customer Responsibility for Legal Compliance

You are solely responsible for:

  • Knowing and complying with all local, state, and federal laws regarding the animals you order
  • Obtaining any necessary permits or licenses required in your jurisdiction

Liability Disclaimer: Ty Dye Exotics is not liable for confiscated, seized, or refused shipments due to legal restrictions in your area.

7. Contact Information

For questions, concerns, or support, please contact us:

Email: contact@tydyeexotic.com

Note: Ty Dye Exotics reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of our services following any changes constitutes acceptance of those changes. We encourage you to review this page periodically.

 

8. Drop Shipped Products From The BioDude

Certain products available through our store are fulfilled and shipped directly by our partner, The Bio Dude. The following terms apply to all products drop shipped from The Bio Dude:

Problems with Your Order

Damaged, Missing or Incorrect Items: If your package contains incorrect items or any shorted products, please submit your claim within 48 hours of delivery to customercare@thebiodude.com or call (717) 305-0684.

Neither The Bio Dude nor Ty Dye Exotics LLC is RESPONSIBLE for packages sent to the wrong address as inputted by the customer.

Neither The Bio Dude nor Ty Dye Exotics LLC is RESPONSIBLE for stolen packages. It is your responsibility to ensure you receive your products in a timely manner.

Product Returns

Neither The Bio Dude nor Ty Dye Exotics LLC are unable to accept returns on Kages, vivarium electronics cages, substrates, live plants, Solar Grow fixtures and bulbs, UVB fixtures and bulbs, heat bulbs, and Mist King products.

Store credit may be issued, but no cash refunds are provided. We do not refund live animals for delays in shipping due to weather or other circumstances.

Defective Items: Customer care at The BioDude (customercare@thebiodude.com) must be contacted within 5 days of receiving the item. Claims after this window will be denied. The Bio Dude will provide a return label (if applicable) and offer a replacement, store credit or refund at the discretion of The Bio Dude. Refunds or credits are not provided until the item is returned.

Non-Defective Items: Customer care at The BioDude must be contacted within 5 days of receiving the item. Claims after this window will be denied. The customer is responsible for shipping the product back to The Bio Dude at the customer's cost. Upon product arrival and inspection, a credit or full refund will be returned via the payment method used with The Bio Dude. Refunds or credits are not provided until the item is returned.

9. Drop-Shipped Isopod & Feeder Orders

Isopods and feeders offered with free shipping in their dedicated section are fulfilled and shipped directly by our third-party supplier.

Shipping & Timelines

  • These items ship free via USPS at the shipper's earliest availability.
  • These items ship separately and will not be included in shipments containing other items from our store.
  • The live animal shipping date selected at checkout does not apply to these items.
  • Delivery generally takes 2–4 days after shipping.

Live Arrival Guarantee

Our Live Arrival Guarantee applies to these isopods and feeders. To qualify, you must notify us by email at contact@tydyeexotic.com within 2 hours of delivery. All other standard Live Arrival Guarantee conditions in Section 2 apply.