ToS & Live Arrival Guarantee

Terms of Service

By placing an order with Ty Dye Exotics, you acknowledge that you have read, understood, and agree to be bound by the following Terms of Service. Please review these terms carefully before completing your purchase.

Last Updated: December 24, 2025

1. Shipping Policy

Shipping Schedule

  • Standard shipping days: Monday through Wednesday
  • Most orders ship the next available shipping day following purchase
  • Specific shipping day requests may be noted at checkout; we will accommodate when possible or contact you regarding necessary adjustments

Tracking & Notifications

  • Tracking information is automatically sent to the email address provided at checkout
  • Customer Responsibility: You are responsible for monitoring your email (including spam/junk folders) for shipping updates and tracking details

Free Shipping Eligibility

  • Retail orders: Orders over $500 qualify for free FedEx Hub Pickup (Overnight)
  • Wholesale orders: Free shipping threshold is $1,500
  • Exclusions: Free shipping does not apply to dry goods, which incur separate shipping fees (Spider-Boxx upgrades excluded)

Weather-Related Shipping Adjustments

To ensure the safety and well-being of live animals, we reserve the right to modify shipping methods or delay shipments based on weather conditions at origin or destination.

Shipping may be delayed if:

  • Temperatures fall below 32°F (high) or 25°F (low)
  • Temperatures exceed 100°F (high)
  • There is a temperature differential of 60°F or greater between origin and destination

Local Pickup

Local pickup is available in Cleveland, Texas. No shipping charges apply to local pickup orders.

2. Live Arrival Guarantee (LAG)

Dead on Arrival (DOA) Claims

We stand behind the health of our animals. To file a DOA claim:

  • Timeframe: Claims must be reported within 3 hours of delivery or pickup, based on your local time zone
  • Contact: Email all claims to tydyeexotics@gmail.com
  • Documentation: Photographic evidence may be required to verify claims

LAG Void Conditions

The Live Arrival Guarantee is void if a package is held for pickup (e.g., at a FedEx Hub) and is not picked up the same day it becomes available.

LAG Replacements & Resolution

  • Replacements are issued at our discretion based on current inventory availability
  • If a replacement cannot be sent, store credit will be issued
  • Customer Responsibility: Customers are responsible for shipping fees on replacement orders
  • Tracking information for replacements will be sent to the email provided at checkout

Important: Freebies are not covered under the Live Arrival Guarantee.

3. Product Information

Animal Sizing

  • All listed animal sizes are approximate
  • For spiders, size refers to diagonal legspan
  • Animals may grow while in our care; listings may not always reflect updated sizes

Promotional Items (Freebies)

  • One freebie per order (when available)
  • Freebies must be manually added to your cart
  • No Live Arrival Guarantee applies to freebies

4. Refunds, Cancellations & Store Credit

General Policy

  • All sales are final
  • Cancelled orders receive store credit by default
  • DOA orders will be issued store credit by default

Refund Eligibility

Refunds are only issued if:

  • The purchased item is out of stock and cannot be replaced (short-stocked)
  • Extraordinary circumstances exist and are approved at our sole discretion

Processing Fee: Discretionary refunds incur a 6% processing fee (except in short-stock situations). Proof of extraordinary circumstances may be required.

Unclaimed Orders

If an item is ordered but not claimed (via delivery or local pickup) within 30 days, it will be returned to inventory. No refund will be issued; store credit will be provided.

5. Return Policy

We do not accept returns on any items, including but not limited to:

  • Live animals
  • Dry goods
  • Enclosures and accessories

6. Legal Compliance & Liability

Age Requirement

You must be 18 years or older to purchase venomous invertebrates or reptiles. By placing an order, you confirm that you meet this age requirement.

Customer Responsibility for Legal Compliance

You are solely responsible for:

  • Knowing and complying with all local, state, and federal laws regarding the animals you order
  • Obtaining any necessary permits or licenses required in your jurisdiction

Liability Disclaimer: Ty Dye Exotics is not liable for confiscated, seized, or refused shipments due to legal restrictions in your area.

7. Contact Information

For questions, concerns, or support, please contact us:

Email: tydyeexotics@gmail.com

Note: Ty Dye Exotics reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of our services following any changes constitutes acceptance of those changes. We encourage you to review this page periodically.

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